9-1-1 ​

Mobile Phone Calling 911It is in the public interest to shorten the time required for a citizen to request and receive emergency aid. A single, primary three-digit emergency number through which emergency services can be quickly and efficiently obtained can provide a significant contribution to situations requiring law enforcement, fire, medical, rescue, and other emergency services; especially regarding the saving of lives, a reduction in the destruction of property, and quicker apprehension of criminals.

GEMHSA 9-1-1 Program

GEMHSA provides guidance to local governments in establishing new 9-1-1 systems through the publication and use of the Emergency Telephone Number Plan​​​. This plan serves as a guideline for local governments to use in taking the necessary steps to develop and implement a 9-1-1 system. GEMHSA reviews submitted plans to ensure that local governments have included the steps necessary to offer 9-1-1 service; and once a successful review is complete GEMHSA approves the local jurisdiction’s plan to offer 9-1-1 service. GEMHSA does not regulate or audit the continued provision of 9-1-1 service, nor prescribe how those systems are specifically operated (operating policy, call processing procedures, customer premise equipment selection, personnel, training, etc.) at the local 9-1-1 PSAP. (Reference: OCGA 46-5-124 and 46-5-127)

GEMHSA also maintains a database of registered telephone service suppliers (updated 5/23/2016)​​​​​​​​​​​​​​​​​​​​​​​​​​​​ doing business within the State of Georgia (OCGA 46-5-124.1); as well as tracks the status of wire 9-1-1 service and wireless 9-1-1 service within the state. Service Suppliers please use the GEMHSA Service Supplier Registration Form​​​ for registration due on January 10 and July 10 of every year. 

​​​Levels of 9-1-1 Service

Basic 9-1-1

Routes a 9-1-1 call to the appropriate 9-1-1 public safety answering point (PSAP) serving the jurisdiction associated with the caller's location.

Enhanced 9-1-1

(E9-1-1)

Routes a 9-1-1 call to the appropriate 9-1-1 PSAP serving the jurisdiction associated with the caller's location; and, provides the 9-1-1 PSAP personnel with the caller's phone number and location. 9-1-1 calls from fixed locations (residences, businesses, etc.) using a landline telephone connection typically display the address of the fixed location as the point of origin of the 9-1-1 call.

Enhanced 9-1-1

(E9-1-1)

Wireless Phase I

Routes a 9-1-1 call to the appropriate 9-1-1 PSAP serving the jurisdiction associated with the caller's location; and, provides the 9-1-1 PSAP personnel with the caller's phone number and the location of the cell site or base station transmitting the call.

Enhanced 9-1-1

(E9-1-1)

Wireless Phase II

Routes a 9-1-1 call to the appropriate 9-1-1 PSAP serving the jurisdiction associated with the caller's location; and, provides the 9-1-1 PSAP personnel with the caller's phone number and the caller’s location (latitude and longitude) to within 50 to 300 meters, depending on the type of technology used.

Next Generation 9-1-1 

(NG9-1-1)

Routes a 9-1-1 call to the appropriate 9-1-1 PSAP serving the jurisdiction associated with the caller's location; but, is also a future development of 9-1-1 technology based on Internet Protocol (IP) utilizing one or more emergency service IP networks (ESInets) that replicate traditional circuit-based features and provides additional capabilities, such as multimedia data.

Contact Information

Charlene Ruple
Registered Telephone Service Supplier Database and Statewide 9-1-1 Status
404-635-7220
charlene.ruple@gema.ga.gov

Links

Georgia 9-1-1 Director’s Association
Georgia Chapter- Association of Public-Safety Communications Officials (Georgia APCO)
Association of Public-Safety Communications Officials International (APCO International)
Georgia Chapter- National Emergency Number Association (Georgia NENA)
National Emergency Number Association​​