9-1-1


9-1-1

It is in the public interest to shorten the time required for a citizen to request and receive emergency aid. A single, primary three-digit emergency number through which emergency services can be quickly and efficiently obtained can provide a significant contribution to situations requiring law enforcement, fire, medical, rescue, and other emergency services; especially regarding the saving of lives, a reduction in the destruction of property, and quicker apprehension of criminals.





Levels of 9-1-1 Service

Basic 9-1-1 - routes a 9-1-1 call to the appropriate 9-1-1 public safety answering point (PSAP) serving the jurisdiction associated with the caller's location.

Enhanced 9-1-1 (E9-1-1) - routes a 9-1-1 call to the appropriate 9-1-1 PSAP serving the jurisdiction associated with the caller's location; and, provides the 9-1-1 PSAP personnel with the caller's phone number and location. 9-1-1 calls from fixed locations (residences, businesses, etc.) using a landline telephone connection typically display the address of the fixed location as the point of origin of the 9-1-1 call.

Enhanced 9-1-1 (E9-1-1) Wireless Phase I - routes a 9-1-1 call to the appropriate 9-1-1 PSAP serving the jurisdiction associated with the caller's location; and, provides the 9-1-1 PSAP personnel with the caller's phone number and the location of the cell site or base station transmitting the call.

Enhanced 9-1-1 (E9-1-1) Wireless Phase II - routes a 9-1-1 call to the appropriate 9-1-1 PSAP serving the jurisdiction associated with the caller's location; and, provides the 9-1-1 PSAP personnel with the caller's phone number and the caller’s location (latitude and longitude) to within 50 to 300 meters, depending on the type of technology used.

Next Generation 9-1-1 (NG9-1-1) – routes a 9-1-1 call to the appropriate 9-1-1 PSAP serving the jurisdiction associated with the caller's location; but, is also a future development of 9-1-1 technology based on Internet Protocol (IP) utilizing one or more emergency service IP networks (ESInets) that replicate traditional circuit-based features and provides additional capabilities, such as multimedia data.


GEMA 9-1-1 Program


GEMA provides guidance to local governments in establishing new 9-1-1 systems through the publication and use of the Emergency Telephone Number Plan. This plan serves as a guideline for local governments to use in taking the necessary steps to develop and implement a 9-1-1 system. GEMA reviews submitted plans to ensure that local governments have included the steps necessary to offer 9-1-1 service; and once a successful review is complete GEMA approves the local jurisdiction’s plan to offer 9-1-1 service. GEMA does not regulate or audit the continued provision of 9-1-1 service, nor prescribe how those systems are specifically operated (operating policy, call processing procedures, customer premise equipment selection, personnel, training, etc.) at the local 9-1-1 PSAP. Reference: OCGA 46-5-124 and 46-5-127


GEMA also maintains a database of registered telephone service suppliers doing business within the State of Georgia (OCGA 46-5-124.1); as well as tracks the status of wire 9-1-1 service and wireless 9-1-1 service within the state.



Contact Information


Wayne Smith (program management and Emergency Telephone Number Plan): 404-635-4208

Hal Waters (registered telephone service supplier database and statewide 9-1-1 status): 404-635-7220


Links


Georgia 9-1-1 Director’s Association

Georgia Chapter- Association of Public-Safety Communications Officials (Georgia APCO)

Association of Public-Safety Communications Officials International (APCO International)

Georgia Chapter- National Emergency Number Association (Georgia NENA)

National Emergency Number Association